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BT Telephone Transaction Service

BTs telephone transaction service which allows you to make applications, switches and withdrawals simply by calling our Customer Services team on 0800 800 661 between 8.30am - 5:30pm, Monday Friday - it is not an automated information service. This is a quick and easy way to transact on your investment as generally no paperwork is involved.

How does it work?

  • Simply telephone our Customer Services team and quote your own Personal Identification Number (PIN) as well as your investor number followed by your instructions. Your request will be repeated to you to ensure it has been understood.
  • All calls are recorded. In addition you will receive your PIN in a security envelope with no reference to BT or your investment details.

Signing onto this service

  • There is no need to apply for this service. You will automatically receive a PIN number when you complete and sign an application form from a current offer document. If you want to make applications using this service you will also need to complete a direct debit authority, which again is found in the current offer documents.

The above information is a summary of the terms of this facility. More information is contained in the relevant offer documents.

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The information shown on this site does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness having regard to these factors before acting on it. Any taxation position described is a general statement and should only be used as a guide. It does not constitute tax advice and is based on current tax laws and our interpretation. Your individual situation may differ and you should seek independent professional tax advice. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto.

BT Funds Management Limited, BT Funds Management No. 2 Limited and Westpac Financial Services Limited are members of the Westpac Group. An investment in the BT Investment Funds, BT Premium Cash Fund and BT Classic Investment Funds is not an investment in, a deposit with or any other liability of Westpac Banking Corporation ABN 33 007 457 141 (the Bank) or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment and loss of income and principal invested. None of the Bank, any other company in the Westpac Group or any appointed investment manager stands behind or otherwise guarantees the capital value or investment performance of any investment option.

BT Financial Group - A Division of Westpac Banking Corporation.