My BT Portfolio
Log In
Overview of Services
PIN Information
Terms of Use

PIN Information

How do I obtain a PIN?

What do I do if I lose or forget my PIN?

Can I change my PIN?

How do I obtain a PIN?

Call BT Client Services on 0800 800 661 (+64 9 367 3300 from outside New Zealand).

We will provide you with a form that you will need to complete before your PIN is issued.

Your PIN will arrive by mail within 10 business days of your request being received.

If you have more than one investor number you will be issued with a separate PIN for each investor number.

For maximum security, please ensure your PIN is kept separately from your Investor Number.

For security reasons My BT Portfolio will lock your account from access if there have been three unsuccessful log in attempts.

Please wait at least 30 minutes before attempting to log in again.

What do I do if I lose or forget my PIN?

If you have lost your PIN call BT Client Services on 0800 800 661 immediately to request that your PIN be cancelled. You will also be required to follow up your request with a signed written instruction. BT Client Services are unable to issue a PIN over the phone.

A new PIN will arrive by mail within 10 business days of your application being received.

Can I change my PIN?

My BT Portfolio’s current security procedures do not allow you to select or change your PIN.

Back to top

The information shown on this site does not take into account your personal objectives, financial situation or needs and so you should consider its appropriateness having regard to these factors before acting on it. Any taxation position described is a general statement and should only be used as a guide. It does not constitute tax advice and is based on current tax laws and our interpretation. Your individual situation may differ and you should seek independent professional tax advice. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto.

BT Funds Management Limited, BT Funds Management No. 2 Limited and Westpac Financial Services Limited are members of the Westpac Group. An investment in the BT Investment Funds, BT Premium Cash Fund and BT Classic Investment Funds is not an investment in, a deposit with or any other liability of Westpac Banking Corporation ABN 33 007 457 141 (the Bank) or any other company in the Westpac Group. It is subject to investment risk, including possible delays in repayment and loss of income and principal invested. None of the Bank, any other company in the Westpac Group or any appointed investment manager stands behind or otherwise guarantees the capital value or investment performance of any investment option.

© BT Financial Group - A Division of Westpac Banking Corporation.